At Goto Packaging, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
-
You may request a return within 7 days of receiving your order.
-
To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
-
Certain customized or personalized packaging products may not be eligible for return unless they arrive damaged or defective.
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to your original payment method within 7 business days.
-
Shipping fees are non-refundable.
Exchanges
-
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at Sales@gotopackaging.com.
How to Start a Return
To initiate a return, please contact our support team at Sales@gotopackaging.com with your order number and reason for return. Our team will guide you through the process.
